Refund policy

Return & Refund Policy – Bedtrique™

Effective Date: 28 May 2026

At Bedtrique™, customer satisfaction is important to us. This Return & Refund Policy outlines your rights and explains how returns, exchanges, cancellations, and refunds are handled for purchases made through our website.

1. Contact Information

For all return or refund enquiries, please contact:

Bedtrique™

9 Queen Street
Ravensthorpe
Dewsbury WF13 3BT
United Kingdom

Email: bedtrique@gmail.com
Phone: +44 7856 985098

2. Your Consumer Rights

This policy operates alongside your rights under the Consumer Rights Act 2015 and other applicable UK consumer protection laws.

Nothing in this policy affects your statutory legal rights.

3. Cancellation Rights

Under UK distance selling regulations, customers may have the right to cancel eligible orders within 14 days of receiving the goods.

To exercise your cancellation rights, you must notify us in writing via email within the cancellation period.

Once cancellation is approved, items must be returned in accordance with this policy.

4. Eligibility for Returns

To qualify for a return, products must:

  • Be unused and in original condition

  • Be returned with original packaging where reasonably possible

  • Not show signs of damage, misuse, or excessive wear

  • Include all parts, accessories, and assembly components

We reserve the right to refuse returns that do not meet these conditions.

5. Non-Returnable Items

For hygiene, safety, and customisation reasons, certain items may not be eligible for return unless faulty or damaged.

These may include:

  • Opened mattresses

  • Used bedding products

  • Custom-made or bespoke furniture

  • Clearance or final sale items

  • Products damaged after delivery due to misuse or improper assembly by the customer

6. Damaged or Faulty Items

If your order arrives damaged, faulty, or incomplete, please notify us within 48 hours of delivery.

Customers may be asked to provide:

  • Photographs of the issue

  • Order details

  • Delivery information

Where a fault is confirmed, Bedtrique™ may offer:

  • Replacement parts

  • Repair services

  • Product replacement

  • Full or partial refund

depending on the nature of the issue and applicable consumer rights.

7. Return Process

Before returning any item, customers must contact us to obtain return instructions.

Unauthorised returns may not be accepted.

Customers are responsible for ensuring returned products are safely packaged to prevent transit damage.

8. Return Shipping Costs

Unless the item is faulty, damaged, or incorrectly supplied:

  • Customers are responsible for return shipping costs

  • Original delivery charges may not be refundable

If Bedtrique™ arranges collection of returned goods, collection charges may be deducted from the refund amount where applicable.

9. Refund Processing

Once returned items are received and inspected, we will notify you regarding approval of your refund.

Approved refunds are typically processed within 5–14 business days to the original payment method.

Refund times may vary depending on your payment provider or bank.

10. Assembly & Fitting Services

Where delivery and bed fitting/assembly services have been completed:

  • Assembly service charges may be non-refundable once the service has been carried out

  • Customers must inspect products before assembly is completed wherever possible

If products are damaged during delivery or installation by our team, we will work to resolve the matter promptly.

11. Failed Deliveries & Refused Orders

If delivery cannot be completed due to:

  • Incorrect address details

  • Restricted access

  • Customer absence

  • Refusal of delivery without valid reason

additional delivery or collection charges may apply.

Refunds for refused deliveries may be reduced to cover incurred logistics and handling costs.

12. Exchanges

Exchanges may be offered subject to stock availability.

Additional delivery charges may apply for replacement or exchanged items.

13. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account or payment provider

  2. Contact your card issuer or bank

  3. Contact us directly for assistance

14. Policy Updates

Bedtrique™ reserves the right to amend this Return & Refund Policy at any time.

Updated versions will be published on our website with the revised effective date.

15. Contact Us

For returns, refunds, or customer support enquiries, please contact:

Bedtrique™

9 Queen Street
Ravensthorpe
Dewsbury WF13 3BT
United Kingdom

Email: bedtrique@gmail.com
Phone: +44 7856 985098